Burnout: recognising the signs and taking action

Burnout is more than being tired. Here is what to look for, what it costs, and what employers and employees can do.

What is burnout?

Burnout is chronic physical, emotional and mental exhaustion caused by prolonged stress at work. Three signs to look for:

• Exhaustion that rest does not fix.
• Detachment from work and colleagues.
• Reduced performance and effectiveness.

Burnout in Malaysia

A 2024 Employment Hero survey reported that 67% of Malaysian employees felt burnt out in the previous three months, with millennials the most affected. Higher productivity can come at the cost of health.

The impact

• Mental and physical health problems
• Lower morale and engagement
• Higher turnover and absenteeism
• Higher healthcare costs

What employers can do

• Manage workloads against headcount.
• Support mental health, including through an Employee Assistance Programme (EAP).
• Offer flexibility in how and where people work.
• Listen through surveys and regular check-ins.

What employees can do

Recognise the warning signs early, set boundaries, and talk to a trusted person or a professional.

If you do not have an EAP yet

Start by assessing workplace stressors, invest in mental health support and promote work-life balance. eBen Assist's EAP gives your people confidential counselling and gives HR utilisation reporting.

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