How to choose a Third Party Administrator

Five checks to make before you hand your employee benefits or claims processing to a TPA.

A Third Party Administrator (TPA) runs day-to-day administration for your employee benefits or claims. The right choice saves HR time and keeps costs predictable. The wrong one adds work. These five checks help you decide.

1. 1
   Define your needs. Be clear on what you want administered, and make sure the TPA's services match your organisation's goals.
2. 2
   Research the candidates. Look at each TPA's reputation, experience and industry expertise.
3. 3
   Check the technology. The platform should be easy to use for both administrators and employees.
4. 4
   Ask for pricing transparency. Understand the full fee structure so there are no hidden costs.
5. 5
   Test customer service. A responsive, supportive TPA makes the experience better for your organisation and your employees.

Why fees matter

Some TPAs charge high fees that end up being passed on to the employer. eBen Assist aims to keep its fees low and transparent, so you can plan your annual budget with more confidence.

To talk through what a TPA could take off your desk, contact the eBen Assist team.

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