Our Services

What We Do?
eBen Assist is a technology company specialising in AI-Powered Medical Claims Administration services, Medical and Security Assistance to Organisations and Individuals. We enhance efficiency, pro-actively manage medical inflation, provide value added approach for our clients and a health management strategy that helps businesses to thrive.

	INPATIENT & OUTPATIENT SERVICES Outpatient GP and Specialist care Hospitalisation admissions care Maternity or Dental Care Flexi-Benefits Executive Health Screening
	REPORTING Claim documents are verified and validated by our proprietary AI Technology Program that allows automation, accuracy and speedy processing. This allows real-time data and hence analysis of data is all at your finger tips, allowing users to make informed decisions on their budgeting and allocation of expenses.
	PROVEN COST MANAGEMENT PLATFORM Managing costs can be achieved through our “eBen Assist Predictive Platform” that is able to prompt overcharging and therefore manage overall unnecessary costs from impacting the Organisation.
	MEDICAL REVIEW AND SECOND OPINIONS Our medical team will work closely with the Panel of Providers to ensure patients are well taken care when they seek treatment there. We will also ensure there is a Second Opinion made before surgical procedures are performed. Cashless payment process enable convenience. Ad-hoc audits will be performed on providers to ensure there is adherence to guidelines and policies.
	DIGITAL CARDS AND CASHLESS FACILITIES Members can access using eBen e-card provided for cashless services at all the Panel Providers. Our proprietary system allows convenience for Flexi Benefits users to also access the program on cashless basis.
	CLAIMS REIMBURSEMENTS Claims submission can be performed conveniently via our Proprietary Portal and Apps. Automated claims processing allows accuracy and errors minimised.
	HOSPITAL ADMISSIONS LETTER OF GUARANTEE (“LOG”) Automated initial admissions minimise waiting time. Our 24/7 Contact Centre Solutions allows tracking and issuance of LOG at a faster rate with minimised errors. The Predictive Platform allows verification of unnecessary costs, as well as analysis of closing claims for the year, which will enhance the accuracy of renewal premium determination by Insurers or Corporates.
	HEALTH CONCIERGE AND WELLNESS PROGRAMS Our in-house multi-disciplinary medical team provides health support via our “eBen Assist Telehealth Apps” Wellness events includes Weight Loss Program, Ergonomics, etc, can be conducted periodically. Our Rehabilitation Team also provides medical and physical treatment to our Corporate or Individual clients. We conduct all types of health check up includes COVID-19 testing, Pre-employment Screening, Diagnostic Tests, etc.

Travel Risk Management

• Medical Assistance
  24/7/365 telephone-based medical advice and triage from medical experts. When required, medical care is provided by local medical facilities in our global accredited network. For extreme cases, we provide full medical aero-evacuations.
• Security Assistance
  Advice and responses to security situations worldwide, delivered through our global, round-the-clock security network. Support can range from practical advice to evacuation in the event of political unrest, natural disaster or terrorism.
• Bespoke Offsite/On-Site Medical Services
  Developed initially to respond to the COVID-19 crisis, we are working with clients to implement health screening protocols that boost traveller confidence and reduce quarantine measures.